• Indemnification Policy

    Hostking provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of HostKing are subject to the following terms of service:


    Hostking's Bulk-Email Policy is to prevent email SPAM through education and proactive practices

    Approximately 97% of all email transiting the internet is SPAM and adds up to nearly 2 billion unwanted emails a day. This wastes Internet bandwidth, computer CPU processing power to perform spam analysis and rejection , and ultimately human, natural and financial resources.

    More importantly Hostking is committed to insuring that your mail server is stable and reliable. For this reason we can not permit anyone to abuse the mail server which can cause long email delays called mail queues or practices that get the mail servers IP blacklisted which causes delays or non delivery requiring our staff to re-route or reassign new IP's' and contact the RBL's to get de-listed wasting valuable engineering time.

    Hostking has zero tolerance for Unsolicited Bulk Email (UBE) aka SPAM. We actively promote policies and practices that help reduce and prevent the sending of UBE.

    Before your organization begins using Hostking servers, you agree that:

    Your organization will publish a bulk-email-complaint email address (such as bulk-email@asitedomain.com) in a conspicuous place on its website;
    Your organization will register its bulk-email-complaint email address at abuse.net, and will promptly respond to messages sent to that address
    Your organization’s intended bulk email recipients have given consent to receive bulk e-mail via a documented opt-in procedure;
    Your organization’s procedures for obtaining consent include reasonable means to ensure that the person giving consent is the owner of the email address for which the consent is given;
    Your organization keeps records of the recipients’ consent in electronic or other form that may be promptly produced on request, and you honor the recipients’ and Hostking’s requests to produce consent evidence within 72 hours of receipt of the request;
    Your organization has a system in place that allows a bulk-email recipient to revoke his or her consent (such as a link in the body of bulk emails), you honor revocations of consent within 72 hours, and you notify recipients that the revocation of their consent will be implemented in 72 hours;
    Your organization has a Privacy Policy published on its website;
    Your organization will ensure that all bulk email includes the recipient’s email address in the body of the message or in the “TO” line of the email;
    Your organization will not attempt to send bulk email to any email address if three (3) consecutive delivery rejections have occurred and the time between the third rejection and the first rejection is longer than 15 days.
    These policies apply to all bulk email sent using Hostking’s Email servers, and to bulk email sent from any network by your organization or any person on your organization’s behalf that directly or indirectly refer the recipient to a site hosted by Hostking.
    In addition, your organization may not use other bulk-email services that do not practice similar procedures for all emailings resulting in UBE being used to to target your website with Hostking. These requirements apply to distribution lists created by third parties to the same extent as if the list were created by your organization.
    Hostking may monitor your organization’s compliance with these requirements, including requesting opt-in information from a random sample of your email list at any time. In addition, Hostking may block the transmission of any bulk email that it believes, at its sole discretion, may violate these provisions.
    Learn more about SPAM, the difference between SPAM and legitimate bulk email and how to conduct a Permission Pass to protect your legitimate bulk-email list.
    Learn more about the CAN-SPAM Act or POPI Act of South Africa


    Emails Per Hour: There is a 500 outgoing email hourly limit per domain. If you send over this amount in any hour, most of the e-mails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending email again. You can install phplist mailinglist manager from your script installer which permits throttling your mailing to comply with these limits.

    Connections Per Hour: Many of our servers have a limit of 60 POP3/IMAP checks per hour per each user's connecting IP address. If you go over this you're likely to get a wrong password error message or an error stating "login incorrect". If this occurs, please wait an hour and it will automatically unblock you. To prevent this from happening again, please make sure to disable auto checking or at least set it to something higher such as once every 10 minutes.

    Mailing List Size: Any mailing list larger than 3,000 addresses will require a dedicated server or VPS hosting solution from us. Note: Dividing one large list into smaller lists to get below this limit is not allowed.

    Mail Message Size: We allow emails with a MAX of 25MB per email though good practice is to send emails with a maximum of around 7 to 9 MB as the recipient may have issues receiving larger emails depending on the provider they are with.

    Large List Mailed During Off Peak: Any mailing list over 1000 email addresses is only allowed to be sent to during off-peak times to prevent high server loads or long mail queues preventing other clients from sending their emails in a timely fashion. Off peak times qualify as all day Saturday and Sunday, and 6pm - 6AM Eastern Standard Time, Monday through Friday.

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